Refund Policy

Last updated: 5 October 2026 · Deutsch · Français

Operator: NightCat Works OÜ (registry code 17612606), Anne 77, 50704 Tartu, Estonia
Contact: [email protected]

In short: if you are not happy with a purchase, ask for a refund within 14 days and you get your money back in full. No reason needed.

1. 14-day money-back guarantee

You can request a full refund within 14 days of any payment, for every product we sell:

Premium monthly and Premium yearly subscriptions — the first payment and every renewal payment;
3-day and 7-day passes;
photo scan packs.

You do not have to give a reason.

2. How to request a refund

Our orders are processed by Paddle.com, our Merchant of Record, which handles refunds. You can:

email us at [email protected] with the email address you used to pay, or
contact Paddle directly through the link in your payment receipt email, or at paddle.net.

Bought in the Android app? Purchases made through Google Play are refunded through Google Play: email us at [email protected] with your Google Play order number (GPA.…) and we issue the refund under this policy, or request it from Google at Google Play refunds.

3. What happens next

The refund goes back to the original payment method, usually within 5–10 business days depending on your bank.
Premium access linked to the refunded payment ends when the refund is issued.
If you are refunding a subscription payment, the subscription is also cancelled so you are not charged again.

4. After 14 days

Payments older than 14 days are generally not refundable. You can cancel a subscription at any time from Plan & billing → Manage subscription: it will not renew, and Premium stays active until the end of the period you have already paid for. If something went wrong — for example, you were charged twice or the Service did not work for you — write to us and we will sort it out.

5. Your statutory rights

This policy does not affect your rights as a consumer under the laws of your country. Our 14-day guarantee applies in addition to them.